Privacy Policy

This privacy policy covers how we interact with you and how you use the Family Mediation South Ltd website.

According to the General Data Protection Regulation, we are dedicated to safeguarding your privacy. It describes what information we gather about you and how we use it in our Privacy Policy, so please read it carefully.

Protecting your personal information

To the extent that the General Data Protection Regulation applies to us, we are ‘processors’ of personal data. Depending on your connection with us, the basis for our processing of your personal data will be different.

  • You agree to allow us to handle your personal data for the purposes of conducting the MIAM process/mediation process and the basis will be contractual if you agree to attend an MIAM/mediation session with us.
  • Where we only have your name and your contact information from the opposite party or their lawyer in the present dispute. Section 10 of the Children and Families Act of 2014 mandates that we use your personal data to ensure that you have access to mediation information and the assessment process that is part of that legislation.
  • Otherwise, by contacting us, you agree to us keeping your personal data after we respond to your inquiry.


Your personal data is protected and kept private. Without your permission, we will not disclose your personal information to anybody else. If you’d want us to stop keeping your data, please let us know and we’ll comply with your request within a month of receiving it. Our controlled procedure for removing finished cases ensures that your personal data will be deleted in due course. Six years is the maximum time frame for which we will retain any data. For research and statistical reasons, we may keep your data, but only with the knowledge that any personally identifying information has been omitted. We will not use your information in any other way. To file a complaint with the UK’s Information Commissioner’s Office, please visit the Information Commissioner’s Office website.

Electronic information

In order to monitor and analyse how our site is used by visitors, certain data about website users is gathered automatically. It does not, however, provide a way to identify a specific user.

In relation to cookies

Cookies are data packets delivered by web servers to web browsers and saved by the browsers themselves on the user’s computer. After then, each time the browser asks for another page from the server, the data is delivered back to it. To identify and monitor browsers, a web server use this technique.

Session cookies and persistent cookies are the two types of cookies most commonly used online. Persistent cookies stay on your computer after you shut your browser, while session cookies are automatically erased when you close your browser.

Cookies on our website

Google Analytics tracking cookies are used by South West Mediation to gather anonymous information about how users use our website. It gives us the ability to see trends and popular sorts of material, as well as make well-informed judgments on how to make the site better in the future.. It’s not connected to any of your personal info. The Google privacy statement may be found here.

Changing your browser’s cookie choices (found in the help menu) can allow you to restrict which cookies our website uses.